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Documentation Index

Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-v2-1774923698.mintlify.app/llms.txt

Use this file to discover all available pages before exploring further.

Your Sailia booking page is where customers browse activities, select sessions, and complete their purchase online. Every booking flows into a shared order system that tracks payment status, attendee details, and any add-ons.

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How online booking works

1

Customer browses activities

Customers visit your booking page and see all published activities with available dates, times, and prices.
2

Customer selects a session

They choose a specific date and time slot. Sailia shows real-time availability so customers only see sessions with open spots.
3

Customer adds details

They enter attendee information, select any add-ons, and complete any required waivers.
4

Customer completes payment

Payment is processed through Stripe. Once payment succeeds, the booking is confirmed and the customer receives a confirmation email.

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Booking page

Your booking page is automatically generated from your published activities. It includes:
  • Activity listings with descriptions, images, and pricing
  • Calendar view showing available dates and times
  • Real-time availability that updates as bookings are made
  • Mobile-friendly layout that works on any device
Share your booking page link on your website, social media, and email campaigns to drive online reservations.

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Managing bookings

All bookings — whether made online or through the POS — appear in your bookings dashboard. From here you can:
  • View booking details, attendee information, and payment status
  • Add or remove attendees from a session
  • Process refunds for cancelled bookings
  • Resend confirmation emails
  • Check attendee waiver completion status

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Basket and checkout

When a customer adds items to their basket, Sailia tracks the basket contents in real time. A single basket can contain: Customers can apply discount codes at checkout. If a discount is set to auto-apply, it is added automatically without entering a code.
Gift cards can also be redeemed at checkout to cover part or all of the order total.

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Confirmation and notifications

After a successful booking:
  1. The customer receives a confirmation email with booking details.
  2. The booking appears in your dashboard with a confirmed status.
  3. Assigned staff see the booking on their schedule.
  4. If workflows are configured, any automated follow-up emails are queued.

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Troubleshooting

Check that the activity is published and has future sessions with remaining capacity. Unpublished activities and sessions with zero availability do not appear on the booking page.
Verify your booking page link is correct. If you recently made changes to your account, allow a few minutes for updates to propagate. Try clearing the browser cache or opening the link in an incognito window.
Confirm the code is active, has not exceeded its usage limit, and applies to the products in the basket. Check the discount code settings for date restrictions, product eligibility, and other limits.
Verify the email address on the booking is correct. The customer should check their spam folder. You can resend the confirmation from the booking details.

Point of sale

Process walk-in bookings and sales in person.

Discount codes

Create promotions and special offers for your bookings.