Payments and Stripe

Process payments, manage refunds, and handle payouts with Stripe.

Sailia uses Stripe as its payment processor. All online and card-based POS transactions flow through your connected Stripe account, giving you a single place to manage charges, refunds, and payouts.

Connect Stripe

Before you can accept payments, connect your Stripe account in your Sailia settings.

1. Open payment settings

   Navigate to your account settings and select the payments section.

2. Connect to Stripe

   Click Connect to Stripe. You are redirected to Stripe to authorize the connection. If you do not have a Stripe account, you can create one during this process.

3. Verify your account

   Complete Stripe’s onboarding to verify your identity and bank details. Once verified, you can start accepting payments.

Connecting Stripe is required before you can go live. Online bookings and card-based POS sales cannot be processed without an active Stripe connection.

Payment methods

Method	Where it works	How it’s processed
Card (online)	Online booking page	Processed through Stripe checkout
Card (POS)	Point of sale	Processed through Stripe terminal or manual card entry
Cash	Point of sale only	Recorded in Sailia, not processed through Stripe

Payouts

Stripe sends payouts to your connected bank account on a regular schedule (typically daily or weekly, depending on your Stripe settings). Each payout includes the net amount after Stripe processing fees.

In Sailia, you can view payout details in the finances section, including:

• The gross amount collected
• Stripe processing fees
• The net payout amount
• A breakdown of individual transactions included in the payout

If you have Xero accounting sync enabled, each payout is automatically sent to Xero as a categorized invoice.

Refunds

You can process refunds from the booking details in your dashboard:

1. Open the booking you want to refund.
2. Select Refund and choose the amount — full or partial.
3. The refund is processed through Stripe and returned to the customer’s original payment method.

Refunds typically take 5–10 business days to appear on the customer’s statement, depending on their bank.

Fees

Stripe charges a processing fee on each transaction. The fee is deducted from the payout before it reaches your bank account. If you use the accounting sync, fees are mapped to a dedicated Xero account code for accurate bookkeeping.

Troubleshooting

Payment failed at checkout

Ask the customer to check their card details and try again. Common causes include insufficient funds, expired cards, or bank-side fraud blocks. If the issue persists, the customer should contact their bank.

Refund not appearing on customer's statement

Refunds typically take 5-10 business days to appear. Check the Stripe dashboard to confirm the refund was processed. If it shows as successful in Stripe, advise the customer to wait or contact their bank.

Payout not received

Verify your bank account details in Stripe. Payouts follow Stripe’s schedule (typically daily or weekly). Check the Stripe dashboard for any holds or failed payout notifications.

Stripe account not connected

Navigate to your payment settings and click Connect to Stripe. If you previously disconnected, you may need to re-authorize. Ensure your Stripe account has completed identity verification.

Related guides

Accounting sync

Sync payouts and fees to Xero automatically.

Point of sale

Process in-person card and cash payments.