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Documentation Index

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Gift cards let customers purchase a stored-value card that can be redeemed against future bookings and shop purchases. They work both online and through the point of sale.

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How gift cards work

  1. A customer purchases a gift card for a specified value.
  2. They receive a unique gift card code by email.
  3. The recipient enters the code at checkout to apply the balance toward their purchase.
  4. If the order total is less than the card balance, the remaining value stays on the card for future use.

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Selling gift cards

Gift cards can be sold through your online booking page or the POS. When a customer purchases a gift card:
  • They choose the card value
  • Payment is processed through Stripe
  • A unique code is generated and sent to the buyer (or the recipient, if it is a gift)

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Redeeming gift cards

Customers enter their gift card code at checkout. The card balance is applied to the order total:
  • If the gift card covers the full amount, no additional payment is needed.
  • If the card balance is less than the order total, the customer pays the remaining amount by card or cash.
  • If the card balance exceeds the order total, the leftover stays on the card.
Gift cards can be combined with discount codes. The discount is applied first, and the gift card covers the remaining balance.

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Accounting

If you use Xero accounting sync, gift card redemptions are mapped to a dedicated Xero account code. This is configured separately from your standard product categories — see the gift card mapping in your accounting sync settings.

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Troubleshooting

Check that the code is entered exactly as it appears in the delivery email (codes are case-sensitive). Verify the card has a remaining balance and has not expired.
Confirm the recipient email address is correct. The customer should check their spam folder. You can resend the gift card from the order details in your dashboard.
Gift card balances are reduced each time they are used. If the remaining balance seems wrong, check the transaction history to see all past redemptions against that card.

Online bookings

How customers complete purchases with gift cards.

Accounting sync

How gift card redemptions are categorized in Xero.